Off the Rails Episode 143: Obviously, I’m not doing any of this

Written By AVSF

Recorded August 7, 2026

Freshly relocated, the AV SuperFriends dig into how classroom support actually works. Ring-down phones, intercoms, Teams channels, help buttons, student technicians, remote tools, and after-hours coverage all get put on the table.

The panel also gets into the difference between a real AV failure and a perceived one, why good support is as much about communication as troubleshooting, and how student employees can become an incredibly effective first line of support when they’re trained and trusted.

Then we turn to physical security and ask a simple question: why does seemingly everyone on campus have a key to the AV rack? Plus, Corsair takes a stake in Bitfocus, Companion may or may not be headed toward subscription hell, and Cameron fills in for Marc.

News article: https://www.avinteractive.com/news/business/elgato-parent-corsair-takes-a-minority-stake-in-bitfocus-03-08-2026/

Connect with Cameron: https://www.linkedin.com/in/cameron-sofsky-a3866465/

Alternate show titles:

  • What’s Marc’s mouth taste like?

  • Just the tip jar

  • Whenever we see this happen to a successful project, they ruin it 

  • Reach over and touch it / If it breaks, it’s on y’all

  •  had my agent do a little bit of research on this

  • I hope it just keeps getting bigger

  • There’s a number to dial our students

  • We don’t support tickets

  • It’s a ring down!

  • Night shift student group

  • This may not happen with you all… but it may

  • Hopefully the student on the phone is verbal enough

  • That’s just an extended mouse and keyboard

  • This is not going to go where you think it’s going to go

  • A little bit of knowledge is a lot of ignorance 

  • That’s not supposed to work like that 

We stream live every Friday at about 315p Eastern/1215p Pacific and you can listen to everything we record over at AVSuperFriends.com 

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On Topic Episode 76: He’s got that people power