InfoComm 2026 Episode 04: The entirety of the customer journey

Recorded June 18, 2026

Live from the Biamp booth at InfoComm 2026, the AV SuperFriends sit down with Zach Snook, Chris Dieterich, Michael Hooper, and Abdul Chaudhri to talk through Biamp’s latest announcements for higher ed and beyond.

The conversation covers Biamp Workplace Control, including its cloud or local configuration, drag-and-drop design, node-based logic, Lua scripting, and AI-assisted workflows. They also dig into the new Devio UCX line for Teams and Zoom Rooms, expandable mics and speakers, USB-C content sharing and charging, and the value of running a full collaboration system from a single power connection.

Along the way, the crew explores sound masking, speech privacy, paging, Parlé Voice Lift, Max Connect Auditorium Mode, ClearOne microphone integration, and Biamp’s free design services—plus the usual AVSF detours into booth noise, wardrobe emergencies, steak dinner drama, and which microphone is actually blinking.

Connect with our guests:

• Zack Snook https://www.linkedin.com/in/zachsnook/

• Abdul Chaudhri https://www.linkedin.com/in/no1salesleader/

• Chris Dieterich https://www.linkedin.com/in/chris-dieterich-cts-cqd-22843190/

• Michael Hooper https://www.linkedin.com/in/mlhooper/

Products discussed:

• Workplace Control and Workplace Control Designer

  • https://www.biamp.com/company/press-releases/press-release-detail/biamp-introduces-workplace-control--a-unified-av-automation-platform

• Devio UCX

  • ​​https://www.biamp.com/company/press-releases/press-release-detail/biamp-introduces-devio-ucx--a-new-android-based-uc-compute-platform-with-integrated-professional-dsp

• Parle Voicelift

  • https://www.biamp.com/solutions/applications/parle-voice-lift

Alternate show titles:

• If you remove the Internet from your system

• We do eavesdropping

• Specially trained chihuahuas

• Reasonable music

• It can help but it cannot change physics

• Borderline too small

• That’s a very popular form factor… legally.

• Small things that make me happy

• I’ve checked ‘em and they’re actually accurate

We stream live every Friday at about 315p Eastern/1215p Pacific and you can listen to everything we record over at AVSuperFriends.com 

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